Callback Messaging Metric
Measure the number of callers that leave a message giving information to call back.
Track all your Call Center KPIs in one place
Sign up for free and start making decisions for your business with confidence.
orSign up with your email
Free forever ● No credit card required
Rather than waiting in a queue or being put on hold for a long period of time, some callers will leave a message with personal information allowing agents to call them back. The Callback Messaging metric monitors the number of messages that come in with this information.
Number of callback messages
Example of KPI target
Messages requesting a callback
Related Metrics & KPIs
Start tracking your metrics
Level up your analytics with a free forever PowerMetrics account