Call Setup Success Rate (CSSR) Metric
Measure the total number of calls that make it successfully through to the dialed number.
Not all call attempts will be successful. Monitoring the Call Setup Success Rate metric gives your team insight to the rate at which they should expect to have a successful connection with the dialled number.
Successful call connections/Total number of call attempts
Example of KPI target
80% successful connections
Manager, Call team
Successful call attempts
Ratio of successful calls
Start tracking your metrics
Level up your analytics with a Klips account