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This particular metric compares the actual contact numbers against the previously forecasted contact numbers. The Forecasted Contact Load to Actual Contact Load metric gives your team insight into how accurate their forecasting was, and whether or not they are hitting their projected target.
Forecasted number of contacts acquired within time period : Total number of contacts at the end of reporting period - Number of contacts at the beginning of reporting period
Example of KPI target
75 contacts gained
Manager, Call team
Forecasted vs vctual contact load
Forecasting accuracy of contact load