Call Center KPI Examples | Revenue per Successful Call

Revenue per Successful Call

Measures the total amount of revenue gained with each successful call that is completed.

Formula

Revenue from sales calls/Total number of successful calls

Services

CallRail Dashboard | CallRail logo Desk.com Dashboard | Desk.com Dashboard Logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

VP / Director

Overview

The Revenue per Successful Call metric gives your team insight into how much a single call is worth.

Formula

Revenue from sales calls/Total number of successful calls

Reporting frequency

Monthly

Example of KPI target

$45 per call

Audience

Manager

Variations

Net income per successful call

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