Cost per Call
Measure the amount it costs to handle a single call.
Overview
The Cost per Call metric gives your team insight into just how effectively resources are allocated for call management in terms of how much it costs to handle a call.
Formula
Total cost of all calls/Total number of calls
Reporting frequency
Monthly
Example of KPI target
$10 per call
Audience
Financial Manager, Call team
Variations
CPC
Average call cost
Formula
Total cost of all calls/Total number of calls
Services
Role
Manager
