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Cost per Call Metric

Measure the amount it costs to handle a single call.

Track all your Call Center KPIs in one place

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Call Center KPI Example - Cost per Call Metric


The Cost per Call metric gives your team insight into just how effectively resources are allocated for call management in terms of how much it costs to handle a call.


Total cost of all calls/Total number of calls

Reporting frequency


Example of KPI target

$10 per call


Financial Manager, Call team



Average call cost

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