Cost per Call Metric
Measure the amount it costs to handle a single call.
Track all your Call Center KPIs in one place
Sign up for free and start making decisions for your business with confidence.
or
Sign up with your emailFree forever ● No credit card required
Overview
The Cost per Call metric gives your team insight into just how effectively resources are allocated for call management in terms of how much it costs to handle a call.
Formula
Total cost of all calls/Total number of calls
Reporting frequency
Monthly
Example of KPI target
$10 per call
Audience
Financial Manager, Call team
Variations
CPC
Average call cost
Start tracking your metrics
Level up your analytics with a free forever PowerMetrics account