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Block Error Rate Metric

Measure the number of unintentional blocks on a digital circuit.

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Call Center KPI Example - Block Error Rate Metric


The Block Error Rate metric measures the number of accidental or error-related blocks in comparison to the total number of blocks that occur during a digital circuit. It is important to monitor the total number of blocks that come in, but having information on which blocks were not intentional gives your team valuable insight into the actual block numbers.


(Erroneous blocks/Total number of blocks)x100

Reporting frequency


Example of KPI target

5% error


Manager, Call team



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