The Block Error Rate metric measures the number of accidental or error-related blocks in comparison to the total number of blocks that occur during a digital circuit. It is important to monitor the total number of blocks that come in, but having information on which blocks were not intentional gives your team valuable insight into the actual block numbers.
(Erroneous blocks/Total number of blocks)x100
Example of KPI target
Manager, Call team
Start tracking your metrics
Level up your analytics with a free forever PowerMetrics account