Block Error Rate
Measure the number of unintentional blocks on a digital circuit.
Formula
(Erroneous blocks/Total number of blocks)x100
Services
![CallRail Dashboard | CallRail logo]( "CallRail")
![Desk.com Dashboard | Desk.com Dashboard Logo]()
![]()
![]()
![Zendesk Dashboard | Zendesk logo]( "Zendesk")
Role Employee/Staff
Overview
The Block Error Rate metric measures the number of accidental or error-related blocks in comparison to the total number of blocks that occur during a digital circuit. It is important to monitor the total number of blocks that come in, but having information on which blocks were not intentional gives your team valuable insight into the actual block numbers.
Formula
(Erroneous blocks/Total number of blocks)x100
Reporting frequency
Monthly
Example of KPI target
5% error
Audience
Manager, Call team
Variations
BLER
