The PowerMetrics AI experience - Learn why metrics provide rich context for better AI

Block Error Rate Metric

Measure the number of unintentional blocks on a digital circuit.

Track all your Call Center KPIs in one place

Sign up for a 14-day free trial and start making decisions for your business with confidence.

Sign up with Google
Sign up with your email
Call Center KPI Example - Block Error Rate Metric

Overview

The Block Error Rate metric measures the number of accidental or error-related blocks in comparison to the total number of blocks that occur during a digital circuit. It is important to monitor the total number of blocks that come in, but having information on which blocks were not intentional gives your team valuable insight into the actual block numbers.

Formula

(Erroneous blocks/Total number of blocks)x100

Reporting frequency

Monthly

Example of KPI target

5% error

Audience

Manager, Call team

Variations

BLER

Build custom dashboards
for you and your team.

Get started with Klips