Dial per Hour
Measure the average number of outgoing calls every hour.
Overview
The Dials per Hour metric gives a view into how productive your call team is, and how many customers or leads are being contacted on average every business-operating hour.
Formula
Total number of dials within the reporting period/Total number of active hours within the reporting period
Reporting frequency
Weekly
Example of KPI target
28 dials
Audience
Manager
Variations
Hourly dials
Formula
Total number of dials within the reporting period/Total number of active hours within the reporting period
Services
Role
Employee/Staff
