Dial per Hour
Measure the average number of outgoing calls every hour.
Formula
Total number of dials within the reporting period/Total number of active hours within the reporting period
Services
![CallRail Dashboard | CallRail logo]( "CallRail")
![Desk.com Dashboard | Desk.com Dashboard Logo]()
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![Help Scout Dashboard | Help Scout Logo]( "Help Scout")
![LiveAgent Dashboard | LiveAgent Logo]( "LiveAgent")
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![Zendesk Dashboard | Zendesk logo]( "Zendesk")
Role Employee/Staff
Overview
The Dials per Hour metric gives a view into how productive your call team is, and how many customers or leads are being contacted on average every business-operating hour.
Formula
Total number of dials within the reporting period/Total number of active hours within the reporting period
Reporting frequency
Weekly
Example of KPI target
28 dials
Audience
Manager
Variations
Hourly dials
