Call Center KPI Examples | Dials per Hour

Dial per Hour

Measure the average number of outgoing calls every hour.

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Formula

Total number of dials within the reporting period/Total number of active hours within the reporting period

Services

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Role

Employee/Staff

Overview

The Dials per Hour metric gives a view into how productive your call team is, and how many customers or leads are being contacted on average every business-operating hour.

Formula

Total number of dials within the reporting period/Total number of active hours within the reporting period

Reporting frequency

Weekly

Example of KPI target

28 dials

Audience

Manager

Variations

Hourly dials