Dial per Hour Metric

Measure the average number of outgoing calls every hour.

Track all your Call Center KPIs in one place

Sign up for a 14-day free trial and start making decisions for your business with confidence.

Sign up with Google
Sign up with your email
Call Center KPI Example - Dial per Hour Metric


The Dials per Hour metric gives a view into how productive your call team is, and how many customers or leads are being contacted on average every business-operating hour.


Total number of dials within the reporting period/Total number of active hours within the reporting period

Reporting frequency


Example of KPI target

28 dials




Hourly dials

Start tracking your metrics
Level up your analytics with Klips.

Get started with Klips