KPIs & Metrics 101
Everything you need to know about KPIs to start your data driven journey
KPIs & Metrics 201
Real life business examples of KPIs and how to establish key business metrics
The Dials per Hour metric gives a view into how productive your call team is, and how many customers or leads are being contacted on average every business-operating hour.
Total number of dials within the reporting period/Total number of active hours within the reporting period
Example of KPI target