Call Center KPI Examples | Data Network Availability

Data Network Availability

Measure the amount of time your data network is available for access.

KPIs & Metrics 101

Everything you need to know about KPIs to start your data driven journey

KPIs & Metrics 201

Real life business examples of KPIs and how to establish key business metrics

Formula

(Hours that the data network is available/Total number of hours the network is supported for)x100

Services

CallRail Dashboard | CallRail logo Freshdesk Dashboard | Freshdesk logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Manager

Overview

Your data network may not be supported at all times. The Data Network Availability metric helps your team monitor the share of time that your data network is actually available.

Formula

(Hours that the data network is available/Total number of hours the network is supported for)x100

Reporting frequency

Weekly

Example of KPI target

100% uptime

Audience

IT Manager

Variations

Availability of data network

Network data availability

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