Call Center KPI Examples | Data Network Availability

Data Network Availability

Measure the amount of time your data network is available for access.

Formula

(Hours that the data network is available/Total number of hours the network is supported for)x100

Services

CallRail Dashboard | CallRail logo Desk.com Dashboard | Desk.com Dashboard Logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Manager

Overview

Your data network may not be supported at all times. The Data Network Availability metric helps your team monitor the share of time that your data network is actually available.

Formula

(Hours that the data network is available/Total number of hours the network is supported for)x100

Reporting frequency

Weekly

Example of KPI target

100% uptime

Audience

IT Manager

Variations

Availability of data network

Network data availability

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