Talk Time Metric
Monitor the average amount of time an agent spends on a call with a customer.
Track all your Call Center KPIs in one place
Sign up for a 14-day free trial and start making decisions for your business with confidence.
Sign up with Google
or
Sign up with your emailFree for 14 days ● No credit card required
Overview
The Talk Time metric gives you a view into how long the average call takes, and helps your team estimate how much time they should set aside for talk-time per call.
Formula
(Talk time for call A + Talk time for call B + Talk time for call C +...+ Talk time for call N)/Total number of calls completed
Reporting frequency
Weekly
Example of KPI target
160 seconds
Audience
Call team
Variations
Talk time per call
Average call length
Related Metrics & KPIs
