Talk Time Metric

Monitor the average amount of time an agent spends on a call with a customer.

Track all your Call Center KPIs in one place

Sign up for a 14-day free trial and start making decisions for your business with confidence.

Sign up with Google
Sign up with your email
Call Center KPI Example - Talk Time Metric


The Talk Time metric gives you a view into how long the average call takes, and helps your team estimate how much time they should set aside for talk-time per call.


(Talk time for call A + Talk time for call B + Talk time for call C +...+ Talk time for call N)/Total number of calls completed

Reporting frequency


Example of KPI target

160 seconds


Call team


Talk time per call

Average call length

Related Metrics & KPIs

Start tracking your metrics

Level up your analytics with a Klips account