Call Center KPI Examples | Call Volume

Call Volume

Measure the total number of calls that were handled within a given time period.

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Formula

Total number of calls handled in a given time period

Services

CallRail Dashboard | CallRail logo Freshdesk Dashboard | Freshdesk logo Help Scout Dashboard | Help Scout Logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Employee/Staff

Overview

The Call Volume metric gives your team insight into the bucket of calls that were handled during a period of time. Paired with a view into the total sales closed, this metric helps you see how effective your agents are at answering and working with callers.

Formula

Total number of calls handled in a given time period

Reporting frequency

Daily

Example of KPI target

500 calls per day

Audience

Manager, Call team

Variations

Calls

Volume of calls

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