Call Center KPI Examples | Call Volume

Call Volume

Measure the total number of calls that were handled within a given time period.

Klipfolio - Business Dashboard Software Klipfolio - Business Dashboard Software Klipfolio - Business Dashboard Software
Klipfolio - Business Dashboard Software Klipfolio - Business Dashboard Software

Free 5 minute KPI lessons delivered to your inbox every day for 5 days

Everything you need to know about KPIs to start your data driven journey

Enter your email address to recieve your KPI 101 lessons

Formula

Total number of calls handled in a given time period

Services

CallRail Dashboard | CallRail logo Freshdesk Dashboard | Freshdesk logo Help Scout Dashboard | Help Scout Logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Employee/Staff

Overview

The Call Volume metric gives your team insight into the bucket of calls that were handled during a period of time. Paired with a view into the total sales closed, this metric helps you see how effective your agents are at answering and working with callers.

Formula

Total number of calls handled in a given time period

Reporting frequency

Daily

Example of KPI target

500 calls per day

Audience

Manager, Call team

Variations

Calls

Volume of calls

KPIs & Metrics you may also like