Call Volume Metric
Measure the total number of calls that were handled within a given time period.
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The Call Volume metric gives your team insight into the bucket of calls that were handled during a period of time. Paired with a view into the total sales closed, this metric helps you see how effective your agents are at answering and working with callers.
Total number of calls handled in a given time period
Example of KPI target
500 calls per day
Manager, Call team
Volume of calls
Related Metrics & KPIs
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