Call Volume
Measure the total number of calls that were handled within a given time period.
KPIs & Metrics 101
Everything you need to know about KPIs to start your data driven journey
KPIs & Metrics 201
Real life business examples of KPIs and how to establish key business metrics
Formula
Total number of calls handled in a given time period
Services
Role
Employee/StaffOverview
The Call Volume metric gives your team insight into the bucket of calls that were handled during a period of time. Paired with a view into the total sales closed, this metric helps you see how effective your agents are at answering and working with callers.
Formula
Total number of calls handled in a given time period
Reporting frequency
Daily
Example of KPI target
500 calls per day
Audience
Manager, Call team
Variations
Calls
Volume of calls
