Call Volume Metric

Measure the total number of calls that were handled within a given time period.

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Call Center KPI Example - Call Volume Metric


The Call Volume metric gives your team insight into the bucket of calls that were handled during a period of time. Paired with a view into the total sales closed, this metric helps you see how effective your agents are at answering and working with callers.


Total number of calls handled in a given time period

Reporting frequency


Example of KPI target

500 calls per day


Manager, Call team



Volume of calls

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