Call Center KPI Examples | Sales per Agent

Sales per Agent

Measure the total number of sales that come from individual call agents.

KPIs & Metrics 101

Everything you need to know about KPIs to start your data driven journey

KPIs & Metrics 201

Real life business examples of KPIs and how to establish key business metrics


Total sales from Agent N


The Sales per Agent metric allows you to zero in on how effective your agents are at selling your product, and how many sales each agent has closed. Depending on the seniority, experience, and potential customer base, the average sales will differ between agents, and targets should be adjusted accordingly.


Total sales from Agent N

Reporting frequency


Example of KPI target

15 sales


Manager, Call team


Sales per capita