KPIs & Metrics 101

Everything you need to know about KPIs to start your data driven journey

KPIs & Metrics 201

Real life business examples of KPIs and how to establish key business metrics


Date of admission - Date of discharge for each type of procedure/condition


HubSpot Dashboard | HubSpot logo Salesforce Dashboard | Salesforce logo Zapier Dashboard | Zapier logo


Analyst, VP / Director


The Average Length of Stay KPI measures how long, on averarge, patients stay in your hospital after having a specific procedure, such as an appendectomy. This KPI can vary widely based on what type of facility you are operating (long term vs short term) and what type of medical conditions are involved.

Once you've gathered your data, you can concentrate on investigating why your number is what it is by showing it in this KPI. Is it influenced by hospital acquired infections, or by excellent healthcare service? Calculating this KPI is straightforward, but it is important to give each patient a base-value of 1 to account for all visits, even if they are not overnight patients.

Monitoring Healthcare KPIs on a Dashboard

Once you have established benchmarks and targets for Average Length of Stay, you’ll want to establish processes for monitoring this and other healthcare KPIs. Dashboards can be critical in this regard. Read more