Help Desk KPI  | Ticket Analysis

Ticket Analysis

Understand what types of tickets are being submitted to your help desk.

Klipfolio - Business Dashboard Software Klipfolio - Business Dashboard Software Klipfolio - Business Dashboard Software
Klipfolio - Business Dashboard Software Klipfolio - Business Dashboard Software

Free 5 minute KPI lessons delivered to your inbox every day for 5 days

Everything you need to know about KPIs to start your data driven journey

Enter your email address to recieve your KPI 101 lessons

Services

Freshdesk Dashboard | Freshdesk logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Analyst, Manager

Overview

The Ticket Analysis visualization provides a breakdown of the different types of tickets being submitted to your help desk. Ticket categories may include ticket type, priority level, assigned agenty, and ticket source. This analysis is designed to uncover trends behind tickets being submitted. For example, if a high number of tickets submitted are marked "Questions," it may indicate the need to write an FAQ for your customers.

Success indicators

  • Reducing the number of tickets that can be answered by other means, such as documentation.

KPIs & Metrics you may also like