Customer Satisfaction Metric

Measures how satisfied your customers are with the products and services your organization provides.

Customer Satisfaction

Customer service metrics measure how satisfied your customers are with the products and services your organization provides. For an insurance business that relies on recurring revenue from existing customers, delivering high quality customer service is essential, especially during sensitive times such as when a customer is submitting a claim. If customers are unhappy with the way they are treated, they may start shopping around for new coverage, which provides your competitors an opportunity to lure them away with a special offer. See also: Customer Retention.

Related Metrics & KPIs

Avg Cost Per Claim

Average Cost Per Claim

Customer Satisfaction

Customer Satisfaction

Renewals Growth

Percentage of Sales Growth

Start tracking your metrics

Level up your analytics with a Klips account