Insurance Metrics and KPIs

Managing risk and reward with a data-driven culture.

The world's most successful insurance organizations strike a balance between short-term risks and long-term rewards. Their success is based on offering the right product, having the right people selling that product and managing the risks associated with selling insurance policies. Use these Insurance KPIs and metrics to learn how to balance the risks and rewards that are part and parcel of the insurance business.

What KPIs should you be tracking?

Get the Guide to KPIs and explore over 60 examples of KPIs you should track.

Insurance KPI Examples | Average Cost Per Claim

Average Cost Per Claim

Measures how much your organization pays out for each claim filed by your customers.

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Insurance KPI Examples | Customer Satisfaction

Customer Satisfaction

Measures how satisfied your customers are with the products and services your organization provides.

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Insurance KPI Examples | Claims Ratio

Claims Ratio

Measures the number of claims in a period and divides that by the earned premium for the same period.

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Insurance KPI Examples | Top Brokers in Sales Revenue

Top Brokers in Sales Revenue

Measures and ranks the top performing brokers based on sales revenue.

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Insurance KPI Examples | Average Time to Settle a Claim

Average Time to Settle a Claim

Measures how long it takes – on average – to settle insurance claims for each type of policy your organization offers.

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Insurance KPI Examples | Quotas vs. Production

Quotas vs. Production

Measures the effectiveness of sales agents at meeting sales targets.

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Insurance KPI Examples | Percentage of Sales Growth

Percentage of Sales Growth

Measures the amount of policy renewals and new policy sales over a set period of time.

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Insurance KPI Examples | Policy Sales Growth

Policy Sales Growth

Measures how many new policies your organization has sold over a set period of time and compares that to a target value.

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Insurance KPI Examples | Net Income Ratio

Net Income Ratio

Measures how effective your organization is at generating profit on each of dollar of earned premium.

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What KPIs should you be tracking?

Get the Guide to KPIs and explore over 60 examples of KPIs you should track.