Insurance Metrics & KPIs

Metrics & KPIs for modern insurance teams

Kpi Category Insurance.png

Managing risk and reward with a data-driven culture.

The world's most successful insurance organizations strike a balance between short-term risks and long-term rewards. Their success is based on offering the right product, having the right people selling that product and managing the risks associated with selling insurance policies. Use these Insurance KPIs and metrics to learn how to balance the risks and rewards that are part and parcel of the insurance business.

Insurance KPI Examples

Claims Ratio

Claims Ratio

Measures the number of claims in a period and divides that by the earned premium for the same period.

Avg Cost Per Claim

Average Cost Per Claim

Measures how much your organization pays out for each claim filed by your customers.

Customer Satisfaction

Customer Satisfaction

Measures how satisfied your customers are with the products and services your organization provides.

Net Income Ratio

Net Income Ratio

Measures how effective your organization is at generating profit on each of dollar of earned premium.

Renewals Growth

Percentage of Sales Growth

Measures the amount of policy renewals and new policy sales over a set period of time.

Sales Growth Ytd

Policy Sales Growth

Measures how many new policies your organization has sold over a set period of time and compares that to a target value.

Quota Vs. Production

Quotas vs. Production

Measures the effectiveness of sales agents at meeting sales targets.

Avg Time to Settle by Policy Type

Average Time to Settle a Claim

Measure how long it takes to settle insurance claims.

Sales Per Broker

Top Brokers in Sales Revenue

Measures and ranks the top performing brokers based on sales revenue.

Start tracking your metrics

Level up your analytics with a Klips account