Insurance Metrics & KPIs
Metrics & KPIs for modern insurance teams
Managing risk and reward with a data-driven culture.
The world's most successful insurance organizations strike a balance between short-term risks and long-term rewards. Their success is based on offering the right product, having the right people selling that product and managing the risks associated with selling insurance policies. Use these Insurance KPIs and metrics to learn how to balance the risks and rewards that are part and parcel of the insurance business.
Insurance KPI Examples
Claims Ratio
Measures the number of claims in a period and divides that by the earned premium for the same period.
Average Cost Per Claim
Measures how much your organization pays out for each claim filed by your customers.
Customer Satisfaction
Measures how satisfied your customers are with the products and services your organization provides.
Net Income Ratio
Measures how effective your organization is at generating profit on each of dollar of earned premium.
Percentage of Sales Growth
Measures the amount of policy renewals and new policy sales over a set period of time.
Policy Sales Growth
Measures how many new policies your organization has sold over a set period of time and compares that to a target value.
Quotas vs. Production
Measures the effectiveness of sales agents at meeting sales targets.
Average Time to Settle a Claim
Measure how long it takes to settle insurance claims.
Top Brokers in Sales Revenue
Measures and ranks the top performing brokers based on sales revenue.
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