Sales KPIs & Sales Metrics | Coupon Conversion

Coupon Conversion

Measure the rate that customers use coupons.

Guide to Sales KPIs & Metrics

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Formula

(Coupons used / Coupons given) x 100

Services

HubSpot Dashboard | HubSpot logo Infusionsoft Dashboard | Infusionsoft Logo Pipedrive Dashboard | Pipedrive logo Salesforce Dashboard | Salesforce logo

Role

Manager, VP / Director

Overview

Some E-Commerce businesses give coupons to entice more users to purchase. While in the short run, coupons may mean you lose revenue per item, coupons will often increase the amount of users buying that product and in turn increase revenue in total. Measuring the rate of coupon redemption with the Coupon Conversion metric tells your sales team how effective their offer is.

Reporting frequency

Monthly

Example of KPI target

24% coupon usage

Audience

Sales Campaign Manager

Variations

Coupon Redemption

Ratio of Coupons Redeemed