Sales KPIs & Sales Metrics |  Repurchases of Services Following Project Completion

Repurchases of Services Following Project Completion

Measure the impact of finishing a project has on a customer’s repurchasing behavior.

Guide to Sales KPIs & Metrics

Sign up and get 5 minute Sales KPI lessons delivered to your inbox every day.

Formula

(Repurchases post project completion / Repurchases pre project completion) x 100

Services

HubSpot Dashboard | HubSpot logo Infusionsoft Dashboard | Infusionsoft Logo Pipedrive Dashboard | Pipedrive logo Searchmetrics Dashboard | Logo

Role

Analyst, Manager, VP / Director

Overview

After a project is completed, users are inclined to do one of two things: continue their patronage with your business through another project or move onto other outside sources. Measuring the percentage of customers that return to your projects or products with the Repurchases of Services Following Project Completion metric helps you determine how effective your user experience is and if your offers are sticky.

Reporting frequency

Monthly

Example of KPI target

42% repurchases

Audience

Sales Manager, Sales Team

Variations

Increase in repurchases following the execution of the project