After a project is completed, users are inclined to do one of two things: continue their patronage with your business through another project or move onto other outside sources. Measuring the percentage of customers that return to your projects or products with the Repurchases of Services Following Project Completion metric helps you determine how effective your user experience is and if your offers are sticky.
(Repurchases post project completion/Repurchases pre project completion)x100
Example of KPI target
Sales Manager, Sales Team
Increase in repurchases following the execution of the project