Customer Satisfaction with Service Levels
Measure the overall customer satisfaction ratings with their service levels.
Overview
The Customer Satisfaction metric measures the quality or your support team’s efforts. It is important to monitor your satisfaction status, as the opinion of your customer base can make or break the success of a business.
Formula
Customers that are satisfied with the service level/Customers surveyed
Reporting frequency
Quarterly
Example of KPI target
85% highly satisfied
Audience
Support Manager
Variations
Customer satisfied with service levels
Service levels satisfaction
Formula
Customers that are satisfied with the service level/Customers surveyed
Services
Role
C-Level,
Manager,
VP / Director
