Support KPI Examples | Customer Satisfaction with Service Levels

Customer Satisfaction with Service Levels

Measure the overall customer satisfaction ratings with their service levels.

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Formula

Customers that are satisfied with the service level/Customers surveyed

Services

AskNicely Dashboard Help Scout Dashboard | Help Scout Logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

C-Level, Manager, VP / Director

Overview

The Customer Satisfaction metric measures the quality or your support team’s efforts. It is important to monitor your satisfaction status, as the opinion of your customer base can make or break the success of a business.

Formula

Customers that are satisfied with the service level/Customers surveyed

Reporting frequency

Quarterly

Example of KPI target

85% highly satisfied

Audience

Support Manager

Variations

Customer satisfied with service levels

Service levels satisfaction

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