Customer Satisfaction with Service Levels Metric

Measure the overall customer satisfaction ratings with their service levels.

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Support KPI Example - Customer Satisfaction with Service Levels Metric

Overview

The Customer Satisfaction metric measures the quality or your support team’s efforts. It is important to monitor your satisfaction status, as the opinion of your customer base can make or break the success of a business.

Formula

Customers that are satisfied with the service level/Customers surveyed

Reporting frequency

Quarterly

Example of KPI target

85% highly satisfied

Audience

Support Manager

Variations

Customer satisfied with service levels

Service levels satisfaction

Related Metrics & KPIs

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