Customer Spotlight: See how Spoonity helps quick service restaurants with customer loyalty
Published 2017-11-02, updated 2023-02-01
Summary - Learn how Spoonity uses Klipfolio to build detailed dashboard reports for their customers so they can easily track reward app performance.
Spoonity CEO & Co-Founder Max Bailey, is a serial entrepreneur who is passionate about helping restaurants grow and attract new customers. He’s especially motivated to reach younger generations by focusing on marketing operations, data analysis and resource management. In just 6 short years, the team at Spoonity have helped restaurants complete over 10 million transactions.
Spoonity is a loyalty rewards platform that enables businesses to provide loyalty rewards program, gift cards, and online ordering through a custom branded smartphone app.
Customers can register, track points and add money to their mobile wallets. Points can be awarded for items purchased, dollars spent or number of visits. The process is simple for customers and staff, which keeps a business running smoothly.
Why Spoonity chose Klipfolio
With amazing success, comes growth. Spoonity is now a global company, with departments and team members located around the world.
With such a big change, the team quickly recognized the need to track key metrics across departments and roles that were starting to become more formalized. The Spoonity team, now uses Klipfolio to track metrics for sales, marketing, accounting, customer success, and onboarding.
“With Klipfolio, we’ve identified new opportunities and addressed critical problems that were limiting our business.” says CEO & Co-Founder Max Bailey.
After building out internal dashboards and creating a data-driven team culture, the Spoonity team recognized that the power and flexibility of Klipfolio could extend even further.