Longest Call Length
Monitor the duration of the longest call that has been handled.
Formula
Duration of the longest call
Services
![CallRail Dashboard | CallRail logo]( "CallRail")
![Desk.com Dashboard | Desk.com Dashboard Logo]()
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![Help Scout Dashboard | Help Scout Logo]( "Help Scout")
![LiveAgent Dashboard | LiveAgent Logo]( "LiveAgent")
![]()
![Zendesk Dashboard | Zendesk logo]( "Zendesk")
Role Employee/Staff, Manager
Overview
The Longest Call Length metric gives your team insight into the curation of the longest conversation between a call agent and a customer or lead.
Formula
Duration of the longest calls
Reporting frequency
Weekly
Example of KPI target
720 seconds
Audience
Call team
Variations
Longest call
Longest talk time
