Longest Call Length
Monitor the duration of the longest call that has been handled.
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Formula
Duration of the longest call
Services
Role
Employee/Staff, ManagerOverview
The Longest Call Length metric gives your team insight into the curation of the longest conversation between a call agent and a customer or lead.
Formula
Duration of the longest calls
Reporting frequency
Weekly
Example of KPI target
720 seconds
Audience
Call team
Variations
Longest call
Longest talk time
