Longest Call Length
Monitor the duration of the longest call that has been handled.
Overview
The Longest Call Length metric gives your team insight into the curation of the longest conversation between a call agent and a customer or lead.
Formula
Duration of the longest calls
Reporting frequency
Weekly
Example of KPI target
720 seconds
Audience
Call team
Variations
Longest call
Longest talk time
Formula
Duration of the longest call
Services
Role
Employee/Staff,
Manager
