Longest Call Length Metric

Monitor the duration of the longest call that has been handled.

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Call Center KPI Example - Longest Call Length Metric

Overview

The Longest Call Length metric gives your team insight into the curation of the longest conversation between a call agent and a customer or lead.

Formula

Duration of the longest calls

Reporting frequency

Weekly

Example of KPI target

720 seconds

Audience

Call team

Variations

Longest call

Longest talk time

Related Metrics & KPIs

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