Call Center KPI Examples | Longest Call Length

Longest Call Length

Monitor the duration of the longest call that has been handled.

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Real life business examples of KPIs and how to establish key business metrics

Formula

Duration of the longest call

Services

CallRail Dashboard | CallRail logo Freshdesk Dashboard | Freshdesk logo Help Scout Dashboard | Help Scout Logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Employee/Staff, Manager

Overview

The Longest Call Length metric gives your team insight into the curation of the longest conversation between a call agent and a customer or lead.

Formula

Duration of the longest calls

Reporting frequency

Weekly

Example of KPI target

720 seconds

Audience

Call team

Variations

Longest call

Longest talk time