Longest Call Length Metric
Monitor the duration of the longest call that has been handled.
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![Call Center KPI Example - Longest Call Length Metric](https://images.klipfolio.com/website/public/53fe287a-4818-46b4-babf-1bcb87eb754c/longest-call-length.png)
Overview
The Longest Call Length metric gives your team insight into the curation of the longest conversation between a call agent and a customer or lead.
Formula
Duration of the longest calls
Reporting frequency
Weekly
Example of KPI target
720 seconds
Audience
Call team
Variations
Longest call
Longest talk time
![](https://images.klipfolio.com/website/public/d71a55df-a7dc-4fe9-9eea-cc2904158b50/klips-gradient.png)