Longest Call Length

Monitor the duration of the longest call that has been handled.

Call Center KPI Examples | Longest Call Length

Overview

The Longest Call Length metric gives your team insight into the curation of the longest conversation between a call agent and a customer or lead.

Formula

Duration of the longest calls

Reporting frequency

Weekly

Example of KPI target

720 seconds

Audience

Call team

Variations

Longest call

Longest talk time