On-Time Delivery Metric

Measure the timeliness of your deliveries.

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Ecommerce KPI Example - On-Time Delivery MetricEcommerce KPI Example - On-Time Delivery Metric


The On-Time Delivery metric helps you keep track of how accurate your deliver time estimations are, and whether or not your deliveries are getting to their destination on time. It is important that packages arrive on time, as late deliveries negatively affect customer loyalty and can cause you to lose business.


(Items delivered on-time/Total number of deliveries)x100

Reporting frequency


Example of KPI target

100% delivered on-time


Store Owner, Warehouse Manager, Delivery Supervisor


Accuracy of delivery estimations

Received as agreed

On-time delivery of product to customer

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