eCommerce KPI Examples | On-Time Delivery

On-Time Delivery

Measure the timeliness of your deliveries.

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Formula

(Items delivered on-time/Total number of deliveries)x100

Services

Shopify Dashboard | Shopify logo WooCommerce Dashboard | WooCommerce logo

Role

Analyst, Manager, VP / Director

Overview

The On-Time Delivery metric helps you keep track of how accurate your deliver time estimations are, and whether or not your deliveries are getting to their destination on time. It is important that packages arrive on time, as late deliveries negatively affect customer loyalty and can cause you to lose business.

Formula

(Items delivered on-time/Total number of deliveries)x100

Reporting frequency

Weekly

Example of KPI target

100% delivered on-time

Audience

Store Owner, Warehouse Manager, Delivery Supervisor

Variations

Accuracy of delivery estimations

Received as agreed

On-time delivery of product to customer