The On-Time Delivery metric helps you keep track of how accurate your deliver time estimations are, and whether or not your deliveries are getting to their destination on time. It is important that packages arrive on time, as late deliveries negatively affect customer loyalty and can cause you to lose business.
(Items delivered on-time/Total number of deliveries)x100
Example of KPI target
100% delivered on-time
Store Owner, Warehouse Manager, Delivery Supervisor
Accuracy of delivery estimations
Received as agreed
On-time delivery of product to customer