On-Time Delivery Metrics

Measure the timeliness of your deliveries.

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Ecommerce KPI Example - On-Time Delivery Metric


The On-Time Delivery metric helps you keep track of how accurate your delivery time estimations are and whether or not your deliveries are getting to their destination on time. It is important that packages arrive on time, as late deliveries negatively affect customer loyalty and can cause you to lose business.

This e-commerce metric is crucial for e-commerce businesses, as it helps them evaluate the efficiency of their order fulfillment process, shipping partners, and overall customer satisfaction.


(Items delivered on-time/Total number of deliveries)x100

Reporting frequency


Example of KPI target

100% delivered on-time


Store Owner, Warehouse Manager, Delivery Supervisor


Accuracy of delivery estimations

Received as agreed

On-time delivery of the product to the customer

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