eCommerce KPI Examples | Revenue from Repeat Online Customers

Revenue from Repeat Online Customers

Measure the total share of revenue that is coming from repeat customers.

Formula

(Revenue from repeat customers/Revenue from all customers)x100

Services

Shopify Dashboard | Shopify logo WooCommerce Dashboard | WooCommerce logo

Role

C-Level, VP / Director

Overview

The Revenue from Repeat Online Customers metric lets you track the total share of revenue that can be attributed to repeat customers. This metric helps you identify how significant your loyal customer base is, and can help you to parse out time spent on nurturing those customers.

Formula

(Revenue from repeat customers/Revenue from all customers)x100

Reporting frequency

Monthly, Quarterly

Example of KPI target

65% of revenue from existing customers

Audience

Store Owner, Online Sales Manager, Marketing Manager

Variations

Revenue from repeated buyers

Revenue from existing customers

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