eCommerce KPI Examples | Shipping Error Rate

Shipping Error Rate

Track the total number of shipping errors that have occurred.

Formula

Orders incorrectly shipped/Total number of orders shipped

Services

Shopify Dashboard | Shopify logo WooCommerce Dashboard | WooCommerce logo

Role

Analyst, Employee/Staff, Manager

Overview

The Shipping Error Rate metric lets your track the total number of shipping errors that have occurred, and compare that erroneous deliveries with the total number of deliveries.

The consequences of a shipping error are two-fold, making it a critical data point to track: the customer has to wait an extended amount of time for their order, and your company has to expend further resources to correct the error.

Formula

Orders incorrectly shipped/Total number of orders shipped

Reporting frequency

Weekly, Monthly

Example of KPI target

0% error rate

Audience

Store Owner, Warehouse Manager, Delivery Supervisor

Variations

Shipping errors

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