The Perfect Order Rate KPI measures how many orders you ship without incident, where incidents are damaged goods, inaccurate orders or late shipments. Attaining a high perfect order rate should be the goal of every supply chain organization as it indicates organizational efficiency and high customer satisfaction. In putting together a perfect order, you can encounter any number of complications, such as goods becoming damaged during transport and this KPI measures your ability to minimize incidents.
Monitoring Supply Chain KPIs on a Dashboard
Once you have established benchmarks and targets for Perfect Order Rate, you’ll want to establish processes for monitoring this and other supply chain KPIs. Dashboards can be critical in this regard. Read more
# of errors per order / total # of orders