Why being intelligent about your business may not be easy, but should be simple

Published 2023-06-20
Summary - Let's start by separating the word intelligence from the term "business intelligence" and look at Merriam-Webster's definition of intelligence.
Let's start by separating the word intelligence from the term "business intelligence" and look at Merriam-Webster's definition of intelligence:
The ability to apply knowledge to manipulate one's environment.
I like this definition because intelligent people are the ones that affect change and make a difference. Sure, they may not be the most knowledgeable, but encyclopaedia's don't change the world, opportunists do.
Business intelligence is often perceived as being a suite of tools. I couldn't disagree more. Business intelligence is a culture of performance the leverages the right data to make decisions at every level of the organization. Unfortunately, that's why business intelligence may not always be easy -- you need to change the way your organization thinks, acts, and behaves.
A data-driven, intelligent culture isn't just about having data; it's about sharing the right data with the right people so they can help you run a better business. I think the right person is everyone and the right data is task or role dependent. But how do you actually achieve this?
Well, I don't really have a definitive answer since every organization is different and responds to different stimuli. That being said, I'd adopt a bottom-up approach.
First, I'd get everyone in my department to write down high-level objectives. So for a marketing team, it may be something like:
- "To increase the number of leads 3x over the next 12 months"
This is still pretty broad, so I'd ask my team to break that goal down and tell me how they, in their specific role, would contribute to achieving that goal. For example, my SEO/content marketing team might say something like: