Call Status Dashboard

A play-by-play of your call center performance that everyone can act on.

Overview

When it comes to operational performance, your call center is dependent on any number of factors that can quickly take a turn for the worst. By having this information in your hands in real-time, you can address challenges before they become problems all while keeping your customers satisfied with the service you provide.

Relevant KPIs and metrics

Definition

A Call Status Dashboard monitors the status of key metrics like call adandonment levels, your currest service level, and your ability to handle current call volume.

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