Call Status Dashboard
When it comes to operational performance, your call center is dependent on any number of factors that can quickly take a turn for the worst. By having this information in your hands in real-time, you can address challenges before they become problems all while keeping your customers satisfied with the service you provide.
Relevant KPIs and metrics
A Call Status Dashboard monitors the status of key metrics like call adandonment levels, your currest service level, and your ability to handle current call volume.