Call Status Dashboard

Call Center Dashboard Examples | Call Status Dashboard

Overview

When it comes to operational performance, your call center is dependent on any number of factors that can quickly take a turn for the worst. By having this information in your hands in real-time, you can address challenges before they become problems all while keeping your customers satisfied with the service you provide.

Relevant KPIs and metrics

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Definition

A Call Status Dashboard monitors the status of key metrics like call adandonment levels, your currest service level, and your ability to handle current call volume.

Department

Call Center

Role

Employee/Staff, Manager

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