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Why use call center dashboards?
Managing a call center means being dialled into your current performance and metrics. Your objective is to reduce handling time, meet service level agreements, and increase customer satisfaction. A call center dashboard allows you to keep tabs on all your metrics while delivering the highest quality of service to your client.
What is a call center dashboard?
A Call Center Dashboard is a reporting tool that displays call center metrics and KPIs to allow managers and teams to monitor and optimize performance. The visual display is intended to simplify analysis — reducing the time to consume information from hours to seconds. With a dashboard displayed on a TV, teams should be able to understand their performance at a glance.
Call Center Dashboard Examples
Use these dashboard examples to discover how contact centers are tracking KPI and metrics for their entire team.
Call Center KPI Dashboard
This call center KPI dashboard is about identifying trends by examining data over a longer time period.
Call Status Dashboard
A real-time call center dashboard monitors key metrics that can change on minute-by-minute basis like call abandonment and volume, current service level, and call status metrics.
Call Center Metrics Dashboard
This call center dashboard example illustrates some of the key metrics used to monitor the status of any call center.