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Why use call center dashboards?
Managing a call center means being dialled into your current performance and metrics. Your objective is to reduce handling time, meet service level agreements, and increase customer satisfaction. A call center dashboard allows you to keep tabs on all your metrics while delivering the highest quality of service to your client.
What is a call center dashboard?
A Call Center Dashboard is a reporting tool that displays call center metrics and KPIs to allow managers and teams to monitor and optimize performance. The visual display is intended to simplify analysis — reducing the time to consume information from hours to seconds. With a dashboard displayed on a TV, teams should be able to understand their performance at a glance.
Call Center Dashboard Examples
Use these dashboard examples to discover how contact centers are tracking KPI and metrics for their entire team.
A real-time call center dashboard monitors key metrics that can change on minute-by-minute basis like call abandonment and volume, current service level, and call status metrics.