Call Center Metrics
The data you need to forecast call storms.
Track all your Call Center Metrics KPIs in one place
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What is a Call Center Metrics?
The Call Center Metrics Dashboard illustrates some of the key metrics used to monitor the status of any call center.
Managing your call center's performance depends on having the right data at your fingertips. By sharing these metrics with all your agents and managers, you can better coordinate your response to call storms and even forecast them before they make landfall.
Relevant KPIs and metrics
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