Call Center Metrics Dashboard
A "call center metrics dashboard" is a visual tool that displays key performance indicators (KPIs) related to a call center's operations.
What is a Call Center Metrics Dashboard?
The Call Center Metrics Dashboard illustrates some of the key metrics used to monitor the status of any call center.
Managing your call center's performance depends on having the right data at your fingertips. By sharing these metrics with all your agents and managers, you can better coordinate your response to call storms and even forecast them before they make landfall.
Relevant KPIs and metrics
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