Call Center Metrics Dashboard

The data you need to forecast call storms.

Overview

Managing your call center's performance depends on having the right data at your fingertips. By sharing these metrics with all your agents and managers, you can better coordinate your response to call storms and even forecast them before they make landfall.

Relevant KPIs and metrics

Definition

The Call Center Metrics Dashboard illustrates some of the key metrics used to monitor the status of any call center.

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