What is a Call Center KPI dashboard?
This dashboard allows you to monitor the efficiency of your call center. By identifying trends over a long period of time, this call center dashboard allows you to understand the strengths of your team and spot opportunities for improvement.
Managing a call center takes keen tactical awareness and the ability to act and react to developing situations. On the other hand, it also takes a strategic and analytical view of your call center's performance. This call center KPI dashboard is about identifying trends by examining data over a longer time period.
Relevant KPIs and metrics
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