Call Center KPI Dashboard

What is a Call Center KPI dashboard?

This dashboard allows you to monitor the efficiency of your call center. By identifying trends over a long period of time, this call center dashboard allows you to understand the strengths of your team and spot opportunities for improvement.

Managing a call center takes keen tactical awareness and the ability to act and react to developing situations. On the other hand, it also takes a strategic and analytical view of your call center's performance. This call center KPI dashboard is about identifying trends by examining data over a longer time period.

Relevant KPIs and metrics

• Service Level
• Call Resolution
• Average Seconds to Answer
• Cost per Contact