Patient Satisfaction Dashboard

What is a Patient Satisfaction Dashboard?

For any healthcare organization, the ability to deliver a high quality of service is the most telling indicator of performance. A patient satisfaction dashboard is designed to monitor and display the key activities that directly or indirectly impact your patients' experience.

Instead of tracking metrics across different systems, this business dashboard centralizes key performance indicators (KPIs) such as wait times, length of stay, and lab test turnaround. Of course, the most effective way to measure patient satisfaction is to directly ask your patients using surveys and questionnaires, and this qualitative data can be tracked alongside your operational metrics.

Key KPIs for your patient satisfaction dashboard

• Average Length of Stay: This metric tracks the average time a patient spends in the hospital. Monitoring this KPI helps identify inefficiencies and optimize patient flow.
• Lab Turnaround Time: This measures the time it takes to process lab tests. Faster turnaround times can lead to quicker diagnoses and improved patient outcomes.
• ER Wait Time: This tracks the time from when a patient arrives at the emergency room to when they are seen by a physician. It's a critical metric for patient satisfaction and operational efficiency.
• Patient Satisfaction Score (CSAT): Often measured through post-visit surveys, this score provides direct feedback on the patient experience, from the quality of care to communication with staff.

By monitoring these metrics in a centralized dashboard, healthcare organizations can identify areas for improvement, enhance operational efficiency, and ultimately deliver a higher quality of service. To start building your own, explore a complete dashboarding tool like Klipfolio Klips.