How Jobber gained real-time visibility into performance with Klips

Jobber is a software company that helps home service businesses handle quotes, scheduling, invoicing, and payments. Based in Edmonton, the company serves tens of thousands of users across lawn care, cleaning, plumbing, electrical, and other trades.

CEO Sam Pillar founded Jobber to make work easier for small business owners and their teams. As a former software developer, he saw how manual tasks and inefficient processes reduced the capacity to deliver for customers. The same problem eventually showed up inside Jobber itself.

Reporting was slow and labour-intensive. Without a dedicated data visualization tool, employees had to gather and compile data by hand, which delayed the team's ability to act. Sam wanted every person in the company to have quick, visible access to the metrics that mattered, so no one had to wait for a report or ask someone else before taking action.

Introducing Jobber

Jobber builds software for the home services industry, helping business owners run tighter operations from first quote to final payment. The company is headquartered in Edmonton and has grown to serve tens of thousands of users across North America.

Sam Pillar, CEO, was direct about the gap he saw internally. Jobber's mission was to reduce friction for small business owners, yet internally the team was buried in the same kind of manual work they were helping their customers escape. Data lived in separate tools, reports took time to pull together, and by the time numbers reached the people who needed them, the moment to act had often passed.

That mismatch between the company's mission and its own operations made the case for change clear.

Improving company-wide transparency

Jobber chose Klipfolio Klips to close that gap. The team connected data from the tools they were already using, built real-time dashboards for the metrics that mattered most, and displayed those dashboards on TV screens throughout the Edmonton office. Anyone walking through the building could see how the company was performing without opening a single report.

"Our company and team level KPIs are much more accessible to everyone in the company now. Not only do we have core stuff displayed on TVs throughout the office, but people can check in on more detailed dashboards or KPIs for other teams really easily without having to ask someone or generate a report."
Sam Pillar, CEO of Jobber

To extend that access beyond the office walls, Jobber created shareable links for all dashboards, giving relevant stakeholders a direct line to the numbers they needed. With the right information always available, people no longer had to wait for approval or escalate a question before making a call. Visibility replaced the bottleneck.

Monitoring metrics on a centralized platform

One of the most practical advantages of Klips is its ability to connect to a wide range of third-party data services. Jobber integrated Klips with the tools already in their stack:

• Salesforce
• Google Drive
• Google Analytics
• New Relic
• Custom databases
• Zendesk
• Jira

Klips now offers over 130 pre-built data connectors, along with REST API connections for tools not in the standard list. That breadth meant Jobber could pull every relevant source into one place without rebuilding their stack.

Having the connections in place was only part of the answer. The team also had to decide what to track. At Jobber, both management and employees monitor a consistent set of metrics daily:

• Trial Volume
• Lead Volume
• MRR Add
• Conversion Rates
• ARPA
• ASP
• Churn

Seeing these numbers in real time, rather than waiting for a weekly summary, changed how the team operated. Employees could tell whether their work was moving the needle. Managers could spot a problem early and act before it compounded. And because the same numbers were visible to everyone, conversations shifted from "what does the data say?" to "what do we do about it?"

That consistency also built trust. When every team sees the same figures on the same screen, there is no version of the truth to debate. The number is the number, and the team can focus on the decision, not the data.

See success clearly with Klipfolio Klips

Jobber now operates with a level of clarity that would have been difficult to achieve through manual reporting. Every team can see how their work connects to company performance, act on problems without waiting for someone to pull a number, and stay aligned without a meeting to make it happen.

A lean team operating with that kind of visibility can move like a much larger one.

If your reporting process still depends on spreadsheets, manual exports, or someone remembering to send an update, there is a faster way. Start your free Klipfolio Klips trial and give your team the real-time visibility to act with confidence.