Help Scout
Connect Help Scout to Klipfolio to build automated, real-time support dashboards without manual exports. Track ticket volume, response times, and customer satisfaction in one place.
Track all your Help Scout KPIs in one place
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Stop copying data out of Help Scout to build your reports. Connect Help Scout to Klipfolio and get live dashboards that update automatically as your team works.
Whether you're tracking ticket volume, response times, or customer satisfaction, Klipfolio pulls your Help Scout data in real-time so you always know where your support team stands.
How to connect Help Scout to Klipfolio
- Log in to Klipfolio and navigate to the Connectors section.
- Search for Help Scout in the connector library and select it.
- Enter your Help Scout API key to authenticate the connection.
- Choose the metrics and data endpoints you want to pull into your dashboard.
- Build or customize your dashboard using Klipfolio's drag-and-drop editor and 30+ visualization types.
View the step-by-step setup guide
Top reasons to use Klipfolio for Help Scout dashboards
Track support performance in real time. Monitor open tickets, first response time, and resolution rates as they happen, not after a manual export.
Combine Help Scout with other data sources. Merge support metrics with data from CRMs, marketing tools, or finance platforms for a complete picture of your business.
Share dashboards with your whole team. Distribute live dashboards via TV mode, public links, scheduled email reports, or embedded views, so everyone stays aligned.
Visualize trends over time. Spot patterns in ticket volume, customer satisfaction scores, and team workload using charts and graphs built for clarity.
Eliminate manual reporting. Scheduled data refreshes mean your dashboards stay current without anyone copying and pasting numbers into a spreadsheet.
What Klipfolio adds to your Help Scout workflow
| What you do in Help Scout | What Klipfolio adds |
|---|---|
| Manually export conversation and ticket data as CSV | Automated, real-time dashboards with no exports needed |
| View support metrics inside Help Scout's built-in reports | Combine Help Scout data with any other tool in one unified support dashboard |
| Share static screenshots or slide decks with stakeholders | Live, shareable dashboards that always reflect current data |
| Track one metric at a time in Help Scout's interface | Build multi-metric views that surface the full story at a glance |
Stop manual work. Start automating. Connect Help Scout to Klipfolio today.
Use the Connector Gallery to create a custom Help Scout dashboard
With our Connector Gallery, you can create custom API queries to pull in data from your Help Scout account. Building custom queries allows you to specify the metrics and time periods that you want to track.
You can use custom queries to build out visualizations in Klipfolio. You can also combine your Help Scout data with other relevant data to create your custom dashboard.
Learn more about working with the Help Scout API and how you can start building your own Help Scout queries in Klipfolio.
