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What is Net Promoter Score?

With Jennifer Batley, Founder, Batley Advisory

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In today’s episode, Allan and Lauren talk to Jennifer Batley, Founder of Batley Advisory. Jen answers the questions surrounding Net Promoter Score (NPS): What is NPS? Who should use NPS? How do you calculate NPS? How do you segment your customers for the survey? What is a detractor and what is a promoter?

Hear the answer to these questions and more in this week’s episode.

If you love learning about metrics, you’ll love MetricHQ, Klipfolio’s online resource for all-things metrics and KPIs.

Metrics mentioned in this episode: