Analytics and reporting for hospitals and health clinics
From EHR to ER: connected, clear and current
Klipfolio connects EHR, lab, imaging, scheduling, HR and billing data into role-based dashboards, so clinicians, managers and revenue teams work from the same definitions of wait time, bed occupancy, readmissions and denials while the shift is still running.
Who it's for
Small and mid-sized hospitals, multi-site clinics and outpatient groups where clinical, operational and financial reporting is assembled from several systems by a small decision support or finance team. If your EHR’s built-in reports already answer everything you’re asked, you may not need another layer yet.
Industries
- Community hospitals
- Outpatient and ambulatory clinics
- Diagnostic imaging and lab groups
- Specialty clinics
Roles
- Chief Operating Officer
- Director of Patient Flow
- Nurse Manager
- Quality and Patient Safety Lead
- Revenue Cycle Director
- Decision Support Analyst
Company size
- Under 500 beds
- Multi-site clinic groups
Small and mid-sized hospitals sit where clinical care, operations and finance meet, and each runs on its own system. EHR, lab, radiology, scheduling, billing and HR rarely line up, so system-wide reporting is slow and brittle. Staff export to spreadsheets, fix codes and categories, and format charts for meetings while patients keep arriving. Reports arrive late and disagree on the basics.
Every group needs something different from the same data. Frontline staff need bed visibility and risk flags now. Leaders need the throughput picture across units and sites. Finance needs early signals on denials and payer mix. Quality teams need one definition of a readmission. Auditors and funders expect numbers that are consistent and explainable.
Real-time visibility changes the daily rhythm on the floor. Charge nurses see beds opening and move patients faster. Clinicians spot delays and fix them before surveys capture the issue. Administrators track denials by payer and code, then clear the backlog with targeted worklists. Quality teams use one set of definitions for readmissions, infections and medication errors, which makes improvement efforts stick.
Key jobs and use cases
Emergency department flow
Who: Owned by the ED manager or director of patient flow. Used by charge nurses, physicians and the command centre.
Data: EHR tracking board, triage and registration, bed management.
Output: A live ED board on wall displays and mobile, with threshold colours that show when a measure crosses its target.
Decision: When to escalate, open surge capacity or move patients, while there is still time to change the wait.
Key metrics
- Arrivals by hour
- Door-to-triage and triage-to-provider time
- Left without being seen
- ED length of stay
- Boarding time
Inpatient capacity and discharge
Who: Owned by bed management and unit managers. Used by nursing leadership and hospitalists.
Data: EHR admissions and discharges, bed management, staffing and scheduling.
Decision: Which units need discharge help today, and where staffing is short of demand.
Key metrics
- Bed occupancy by unit
- Average length of stay
- Discharges before noon
- Bed turnaround time
- Staffing coverage by unit
Ambulatory clinic operations
Who: Owned by clinic managers. Used by physicians, front desk leads and operations.
Data: Scheduling, EHR encounters and patient messaging.
Decision: Where to adjust templates, reminders and staffing to reduce no-shows and late starts.
Key metrics
- No-show rate
- On-time start rate
- Patient cycle time
- Appointment slot utilization
- Unanswered patient messages
Quality and patient experience
Who: Owned by the quality and patient safety lead. Used by unit managers, medical leadership and the board.
Data: EHR, incident reporting, infection control and patient experience surveys.
Decision: Which units and conditions to prioritise for improvement, and whether last quarter's changes are holding.
Key metrics
- 30-day readmission rate
- Hospital-acquired infection rate
- Medication error rate
- Patient experience (HCAHPS) scores
- Falls with injury
Revenue cycle and payer performance
Who: Owned by the revenue cycle director. Used by finance, coding and the executive team.
Data: Billing and claims, clearinghouse files, the general ledger and payroll.
Output: Denials, receivables and payer mix tied to service line and location, with board-ready views and exports for funding applications.
Decision: Which denial reasons, payers and service lines to work first, and how much revenue is at stake.
Key metrics
- Denial rate and top denial reasons
- Days in accounts receivable
- Payer mix
- Clean claim rate
- Cost per case
Integrations
Patient flow, quality and revenue each cross several systems. A long ED stay touches triage, bed management, staffing and, eventually, the claim.
| Clinical | Operations | Financial | Files and databases |
|---|---|---|---|
| EHR reporting databases and exports, LIS, RIS/PACS | Scheduling, bed management, staffing and HR, patient experience surveys | Billing and claims, clearinghouse files, general ledger, payroll | MSSQL, MySQL and other SQL databases, Excel, scheduled extracts and REST APIs |
Most clinical systems make reporting data available through a database connection, a scheduled extract or an API rather than a prebuilt connector, and Klipfolio reads from all three.
Why Klipfolio for hospitals & health clinics
One definition of ED wait time
Standardize “ED wait time”, “bed occupancy” and “readmission rate” with familiar formulas, so the unit board, the quality report and the board package agree.
Live where the work happens
Present clean views on wall displays, desktops and phones, refreshed on schedules from every few minutes to daily, with colour states that show when a measure crosses its threshold.
Access by role and unit
Users, groups and roles control who sees which units, sites and measures. Share by scheduled email, PDF or secure link.
Flexible without heavy IT
Klipfolio fits small and mid-sized providers that need flexible dashboards without a large analytics team. Connect almost any source, model calculations once and reuse them across units and sites.
