LiveAgent
Connect LiveAgent to Klipfolio to build real-time support dashboards that track ticket volume, agent performance, and response times automatically.
Track all your LiveAgent KPIs in one place
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Stop copying LiveAgent data into spreadsheets. Connect LiveAgent to Klipfolio and get real-time support dashboards that update automatically, so your team always knows where things stand.
How to connect LiveAgent to Klipfolio
Klipfolio connects to LiveAgent using an API key. The setup takes just a few minutes.
- Log in to your LiveAgent account and navigate to your API settings to generate an API key.
- Open Klipfolio and go to the data source library. Select LiveAgent as your connector.
- Enter your API key and LiveAgent subdomain to authenticate the connection.
- Select the metrics you want to track, such as ticket volume, response times, or agent performance.
- Build your dashboard using Klipfolio's drag-and-drop editor and pre-built visualizations.
For a full walkthrough, follow the LiveAgent setup guide.
Why use Klipfolio for LiveAgent dashboards
LiveAgent handles your support tickets. Klipfolio shows you what's happening across all of them, in real time, without manual exports.
Track every ticket in one place: Monitor open, resolved, and pending tickets across all channels so nothing slips through.
Measure agent performance: See response times, resolution rates, and ticket load per agent to identify where to coach or reallocate.
Spot trends before they become problems: Visualize ticket volume metrics over time to anticipate spikes and staff accordingly.
Combine data from multiple sources: Merge LiveAgent data with metrics from your CRM, marketing tools, or other platforms for a complete picture.
Share dashboards with your team: Distribute live dashboards via TV mode, public links, scheduled emails, or embedded views, no login required for viewers.
LiveAgent and Klipfolio: What you get
| What you do in LiveAgent | What Klipfolio adds |
|---|---|
| Manage tickets and agent queues | Visualize ticket trends and queue health in real time |
| Export reports manually as CSV | Automated dashboards that refresh without any manual work |
| View built-in LiveAgent analytics | Combine support data with metrics from other tools |
| Monitor individual agent activity | Compare team-wide performance across time periods |
Stop manual exports. Start automating your LiveAgent reporting with Klipfolio.
Use the Connector Gallery to create a custom LiveAgent dashboard
With our Connector Gallery, you can create custom API queries to pull in data from your LiveAgent account. Building custom queries allows you to specify the metrics and time periods that you want to track.
You can use custom queries to build out visualizations in Klipfolio. You can also combine your LiveAgent data with other relevant data to create your custom dashboard.
Learn more about working with the LiveAgent API and how you can start building your own LiveAgent queries in Klipfolio.
