Continuously measure, monitor, and improve NPS with AskNicely and Klips

Published April 7, 2016. Lightly updated February 9, 2026 to reflect product naming and guidance.

AskNicely makes it easy to collect Net Promoter Score (NPS). Klips brings those responses together with the rest of your customer metrics so you can monitor trends, act quickly, and share results across the team.

What is AskNicely?

AskNicely is a survey tool that automates customer feedback using the Net Promoter Score framework. Helpful capabilities include:

• Embed the NPS question in email to boost response rates.
• Sync responses to your CRM so reps see feedback in context.
• Trigger surveys on events such as a support interaction or onboarding milestone.
• Segment by channel, product, or agent to see where you’re strong and where attention is needed.
• Publish testimonials from promoters.
• Set alerts on low or high scores so teams can jump on follow-ups.

Learn the basics of NPS here: Net Promoter Score (NPS) KPI.

Klips + AskNicely

AskNicely captures how customers feel. Klips turns that input into an always-on view your team can use. Pull NPS into a Klips dashboard alongside key signals like referral activity and social sentiment. Share on TVs, email PDFs on a schedule, or give leaders a live link. Everyone stays aligned.

Example 1: NPS and Customer Referral Rate

Link what customers say with what they do. Track NPS next to Customer Referral Rate for today and the last 30 days. If promoters are high but referrals are flat, equip fans with clearer asks and assets. When both move up together, double down on what’s working.

Example 2: Social Sentiment and NPS

Chart daily social sentiment and NPS over a 30-day window. Patterns here can guide PR and social plans. If sentiment dips and NPS follows, improve the drivers behind that chatter, then watch both lines recover.

How to bring AskNicely data into Klips

• Connect AskNicely as a data source.
• Map fields for score, comment, date, and segment.
• Build visuals for NPS trend, distribution, and verbatims.
• Add related metrics like referral rate and ticket CSAT.
• Share the dashboard with the right roles and schedule updates.

Tip: Use variables and filters to slice by product, region, or owner.

Clean up older content

This post previously referenced a limited-time AskNicely promotion. That section has been removed.

Next step

Build your NPS dashboard in Klips and keep customer health front and center. Try Klips free. No credit card required.