Support Blogs
A collection of our most recent articles on Support
A Starter Guide to a CX Metrics Program
Customer Experience (CX) is paramount to creating a sustainable competitive advantage. Accelerate...
Grow your business with these six live chat metrics
Keeping the following six live chat metrics top of mind will ensure your support team is focussing...
Klipfolio dashboards help Laundry Jeans become faster and more efficient
Laundry uses Klipfolio dashboards mainly for tracking how close they are to achieving their company...
A true no coding experience: Building metrics with BigQuery and Cervinodata in under two minutes
Klipfolio and Cervinodata for BigQuery are a perfect combination. Here's why.
Why customer support should be metrics-driven
Keep every aspect of customer support in check by adopting a metrics-driven approach.
Dashboards are the backbone of success for chat support providers
Klipfolio helps chat support teams track their key business metrics.
World-Class SaaS Support: The Metrics You Need to Track
Delivering world-class SaaS support requires a comprehensive approach. Learn which metrics matter!
This is how we put the customer first
When a massive poster with the words “THINK LIKE A CUSTOMER” is the first thing you see getting...
The 25 must-have KPIs for Call Centre Managers
Call centre managers have waves upon waves of data coming at them from various platforms focusing...
The 5 most important help desk KPIs
Discussions around help desks typically take one of two directions. They either discuss the “soft”...
The three pillars of customer success – and what we’re doing to ensure it
Klipfolio offers a subscription service. The onus is therefore on us to keep customers happy so...