Support blogs

A collection of our most recent articles on

The 5 most important help desk KPIs

By Niraj Ranjan Rout — March 15, 2017

Dashboards are the backbone of success for chat support providers

By Mitch Dupuis — March 13, 2019

A Starter Guide to a CX Metrics Program

By Jennifer Batley — September 14, 2020

The three pillars of customer success – and what we’re doing to ensure it

By Allan Wille, Co-Founder — May 27, 2016

Grow your business with these six live chat metrics

By Yaakov Karda — August 19, 2019

This is how we put the customer first

By Abdul Hagi — November 22, 2017

Why customer support should be metrics-driven

By Akshaya Srikanth — July 2, 2019

World-Class SaaS Support: The Metrics You Need to Track

By Jonathan Milne — March 20, 2017

A true no coding experience: Building metrics with BigQuery and Cervinodata in under two minutes

By Erik van Dorp — July 15, 2019

The 25 must-have KPIs for Call Centre Managers

By Katya Zeisig — October 5, 2017

Klipfolio dashboards help Laundry Jeans become faster and more efficient

By Mitch Dupuis — July 24, 2019