Support Blogs

Keeping the following six live chat metrics top of mind will ensure your support team is focussing...

Laundry uses Klipfolio dashboards mainly for tracking how close they are to achieving their company...

Klipfolio and Cervinodata for BigQuery are a perfect combination. Here's why.

Keep every aspect of customer support in check by adopting a metrics-driven approach.

Klipfolio helps chat support teams track their key business metrics.

Delivering world-class SaaS support requires a comprehensive approach. Learn which metrics matter!

When a massive poster with the words “THINK LIKE A CUSTOMER” is the first thing you see getting...

Call centre managers have waves upon waves of data coming at them from various platforms focusing...

Discussions around help desks typically take one of two directions. They either discuss the “soft”...

Klipfolio offers a subscription service. The onus is therefore on us to keep customers happy so...

There are four Functions in Klipfolio that you should understand, and master early on: SLICE,...

There is no better way to find out what your customers think than by spending some time in customer...

Keeping customers is as important as getting new ones. If you can keep your existing customers -...