Support blogs

A collection of our most recent articles on

Banner Most Important Help Desk Kpis

The 5 most important help desk KPIs

By Niraj Ranjan RoutMarch 15, 2017

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Dashboards are the backbone of success for chat support providers

By Mitch DupuisMarch 13, 2019

Customer Experience Metrics Banner

A Starter Guide to a CX Metrics Program

By Jennifer BatleySeptember 14, 2020

Startup Founder Three Pillars of Customer Success

The three pillars of customer success – and what we’re doing to ensure it

By Allan Wille, Co-FounderMay 27, 2016

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Grow your business with these six live chat metrics

By Yaakov KardaAugust 19, 2019

This Is How We Put The Customer First Blog Banner

This is how we put the customer first

By Abdul HagiNovember 22, 2017

Freshhead

Why customer support should be metrics-driven

By Akshaya SrikanthJuly 2, 2019

World Class Saas Support Blog Banner

World-Class SaaS Support: The Metrics You Need to Track

By Jonathan MilneMarch 20, 2017

Bqhead

A true no coding experience: Building metrics with BigQuery and Cervinodata in under two minutes

By Erik van DorpJuly 15, 2019

25 Must Have Kpis for Call Centre Managers Banner

The 25 must-have KPIs for Call Centre Managers

By Katya ZeisigOctober 5, 2017

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Klipfolio dashboards help Laundry Jeans become faster and more efficient

By Mitch DupuisJuly 24, 2019