Support Blogs

A collection of our most recent articles on Support

Grow your business with these six live chat metrics

Keeping the following six live chat metrics top of mind will ensure your support team is focussing...

Yaakov Karda- August 19, 2019

Klipfolio dashboards help Laundry Jeans become faster and more efficient

Laundry uses Klipfolio dashboards mainly for tracking how close they are to achieving their company...

Mitch Dupuis- July 24, 2019

A true no coding experience: Building a PowerMetric with BigQuery and Cervinodata in under two minutes

Klipfolio and Cervinodata for BigQuery are a perfect combination. Here's why.

Erik van Dorp- July 15, 2019

Why customer support should be metrics-driven

Keep every aspect of customer support in check by adopting a metrics-driven approach.

Akshaya Srikanth- July 2, 2019

Dashboards are the backbone of success for chat support providers

Klipfolio helps chat support teams track their key business metrics.

Mitch Dupuis- March 13, 2019

World-Class SaaS Support: The Metrics You Need to Track

Delivering world-class SaaS support requires a comprehensive approach. Learn which metrics matter!

Jonathan Milne- March 20, 2017

This is how we put the customer first

When a massive poster with the words “THINK LIKE A CUSTOMER” is the first thing you see getting...

Abdul Hagi- November 22, 2017

The 25 must-have KPIs for Call Centre Managers

Call centre managers have waves upon waves of data coming at them from various platforms focusing...

Katya Zeisig- October 5, 2017

The 5 most important help desk KPIs

Discussions around help desks typically take one of two directions. They either discuss the “soft”...

Niraj Ranjan Rout- March 15, 2017

The three pillars of customer success – and what we’re doing to ensure it

Klipfolio offers a subscription service. The onus is therefore on us to keep customers happy so...

Allan Wille- May 27, 2016

The Most Important Formula in Klipfolio

There are four Functions in Klipfolio that you should understand, and master early on: SLICE,...

Zach Kathnelson- September 25, 2015

Why it’s a good idea to spend time in customer support

There is no better way to find out what your customers think than by spending some time in customer...

Allan Wille- September 18, 2015

Why do customers leave? Listen to your numbers and act quickly.

Keeping customers is as important as getting new ones. If you can keep your existing customers -...

Allan Wille- June 19, 2015