Guide to Business Dashboards

What is a business dashboard?

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A business dashboard is an information management tool that is used to track KPIs, metrics, and other key data points relevant to a business, department, or specific process. Through the use of data visualizations, dashboards simplify complex data sets to provide users with at a glance awareness of current performance.

Free course: How to build dashboards

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OVERVIEW

Business dashboards take their name from automobile dashboards; in fact, when you think about it, business dashboards are used in much the same way as automobile dashboards. Under the hood of your vehicle, there may be hundreds of processes that impact the performance of your vehicle. Your dashboard summarizes these events using visualizations so you have the peace of mind to concentrate on safely operating your vehicle.

In today's business environment, the tendency is towards more data – so much so that we've come up with a new term to accurately describe it: Big Data. Managing and extracting real value from all that data is a key challenge facing modern businesses. In seeking a way to simplify data analysis and distribution, organizations often find themselves quickly dealing with data overload.


"A well designed dashboard is a remarkable information management tool"


A well designed dashboard is a remarkable information management tool. For drivers, dashboards allow them to focus on safely operating their vehicle and navigating the various road hazards presented on a daily commute. The same is true for business users: dashboards simplify complex processes into manageable, digestible chunks of information so they can focus on the day to day operation of the business.

BUSINESS CASE

Effective dashboard use can have a dramatic impact on business performance. Dashboards keep everyone on the same page and put the most important facts about your business where they can have most impact. Here are three common business cases for dashboards:

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Getting more value out of your data

Data is one of the most valuable assets owned by your business. Putting this data to work, however, is often more difficult in practice. A well designed dashboard has the ability to inform users across the organization and provide on-demand access to core business metrics. Everyone on your team can use a dashboard to run a better business.

Case Study: How Aviva increases agent productivity and responsiveness with dashboards


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Consolidating and automating multiple data points

By their very nature, dashboards gather data from multiple data points to provide a single reporting interface. This reduces the amount of time and effort compiling reports, signing into multiple analytics services, and sharing data with everyone in the business. Dashboards offer an opportunity to expose metrics to a wider audience within your organization.

Case Study: How Stupid Cancer runs a data-driven not-for-profit with dashboards


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Departmental alignment

As the saying goes, "data doesn't lie." When it comes to inter-departmental activities, dashboards provide an objective view of current performance and can effectively serve as common ground for further dialogue. For instance, sales and marketing need alignment over the customer acquisition process. Dashboards can surface metrics that are relevant to each team in a way that is mutually understandable.

Case Study: How Summit Sports set up a command center with dashboards

Features of dashboards

At the most basic level, business dashboards share certain common features. This section explores some of these features and how they may impact your dashboard project.

Data visualizations

Selecting the right visualization for your dashboard is an important part of dashboard design. Data visualizations are graphical representations of your data, and are used to simplify the transmission of sometimes complex information. It's much easier for an end-user to spot trends in a chart rather than sifting through a data file with hundreds, possibly thousands of entries.

Here's a short guide with some information about the most common types of data visualizations in dashboard design.

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Tables

Used to organize data into columns and rows.

Tables may contain other graphical elements such as bullet charts or sparklines.

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Line charts

Used to plot values on a chart to show trends over time.

Line charts may have multiple series to allow for comparisons.

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Bar charts

Used to plot values on a chart to show comparisons within the same category.

Bar charts can be stacked to show how similar data sets relate.

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Gauges

Used to show progress towards an objective.

Gauge colour can be used to denote a target being achieved or not achieved.


Types of dashboards

Dashboards typically fall into two categories: operational dashboards and analytical dashboards. Choosing which type of dashboard to build depends on the type of problem you are trying to solve and your audience. You may end up building a dashboard that embodies characteristics of both operational and analytical.

Comparison of operational and analytical dashboards


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Timeframe:

Operational - Time sensitive

Analytical - Trends or deeper insights

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Audience:

Operational - Line of business managers, general workforce

Analytical - Executives, analysts

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Objectives:

Operational - Tactical, short and medium-term objectives

Analytical - Strategy, long-term goals


Dashboard software

Businesses today have a number of options for creating dashboards. Here's an overview of the 3 main types of dashboard software available.

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On-premise

Software is installed directly on computer or network. Dashboards are managed locally and typically published via printing or exporting as a PDF.

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Cloud

Software is accessible on any computer with an internet connection. Dashboards are built and designed using a web browser, and can be published across multiple devices.

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Mobile

Software is accessible on any mobile device such as a smartphone or tablet. Dashboards may be based on a native application or be pushed out from a cloud environment.

Building and designing

An effective dashboard promotes action and changes behaviour. Before jumping into the design stage of your dashboard project, you need to start with a plan that has clear objectives and a well defined audience. Here are some tips to guide you along the path of responsible dashboard design.

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Define your audience

Your dashboard project starts and ends with your audience. At the outset, you need to understand who will use your dashboard and how they will use the dashboard. Depending on your audience, you may be designing dashboards for consumption on mobile devices, web browsers, or LCD TV monitors. At the end of the process, you will integrate your audience's feedback into future iterations of your dashboard design.


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Identify the key metrics

Ask the question: "What problem am I trying to solve?" The type of dashboard you create depends on the metrics and KPIs that you need to track. By identifying these metrics at the start of your project, you will understand what you're trying to accomplish. It will give you a clear roadmap for building your dashboard.


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User context

When designing a dashboard, take into account the context in which the dashboard will be viewed. You've already identified your audience, now it's time to select visuals that are meaningful to them. A CEO will want a compact dashboard with very clean, simple visualizations, while a business analyst will want to dive deeper into the data using more sophisticated visualizations.


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Design for immediate action

A dashboard's strength depends on providing your audience with the current status of key metrics. An effective dashboard is designed to prompt a response from your audience, whether that means getting them to sound the alarm for an "all-hands" response or bringing up the issue at your next board meeting. The key is to establish and stick to a consistent design convention. To avoid confusion when using a myriad of prompts and indicators, always choose fewer colours and symbols.


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Test, evaluate, and tweak

As your team uses the dashboard, they will undoubtedly have input as to its use and effectiveness. User-driven feedback allows you to make your dashboard as effective as possible, and address the specific objectives of your audience. Don't be afraid to ask your team for feedback.

Dashboard Examples

Executive Dashboards

Executives want information about their business in a way that is accessible, easy to understand and accurate.

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Sales Dashboards

Sales teams need information about their performance presented in real time to allow them to capitalize on new opportunities.

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Marketing Dashboards

Marketing professionals use dashboards to monitor their campaign performance so they can connect with their audience and increase brand recognition.

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Call Center Dashboards

Call centers need to be connected to the latest metrics and KPIs to monitor call volume and deliver the highest quality service to customers.

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Social Media Dashboards

Social media marketing is about managing multiple profiles on different platforms to create interest in your brand.

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Healthcare Dashboards

Healthcare providers and administrators need to manage costs, adjust services, achieve compliance, and reduce wait times for ER and critical procedures.

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Free course: How to build dashboards

In 5 minutes a day, you’ll learn everything you need to know about dashboards.